While Imagine Fashion will Replace, Credit or Refund any item that our customers are not satisfied with, within 7 days of receipt, approval must be given by Imagine Fashion for all returns, credits or refunds.
Should the purchaser wish to return any goods or notify Imagine Fashion for any of the above reasons, they should contact Imagine Fashion within seven (7) days from the date of receipt and obtain authority to do so. A photograph may be required to be sent by email or text to Imagine Fashion of the faulty or damaged item/s for verification purposes.
Wherever possible, returned goods are to be returned in their original packing state and packed together to ensure no further damage. Imagine Fashion will not pay for return freight costs unless included in the return authorisation. COD returns will not be accepted. Goods returned which are deemed not fit for resale will not be accepted as a return for credit, refund or exchange.